Mizanta Privacy Policy
This Privacy Policy explains how Mizanta collects, uses, discloses and protects personal information when you visit our website, contact us or use the Mizanta platform and related services.
In this Privacy Policy, "Mizanta," "we," "us" and "our" refer to the operator of the Mizanta website and platform. "Services" refers to our website, hosted application, communications, demonstrations, support services and related functionality.
By using the Services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
The information we collect depends on how you interact with Mizanta.
Information You Provide Directly
We may collect information that you provide when you:
- Submit a contact, demonstration or pilot-inquiry form
- Create or accept an account invitation
- Communicate with us by email
- Request customer support
- Participate in a demonstration, pilot or onboarding process
- Enter information into the Mizanta platform
This information may include:
- Full name
- Work email address
- Telephone number
- Organization name
- Country or region
- Job title or organizational role
- Inquiry type
- Account credentials
- Facility assignments and access permissions
- Messages, support requests and correspondence
- Any other information you choose to provide
Organization and Operational Data
Authorized users may enter coffee supply-chain and organizational information into the platform, including:
- Facility information
- Supplier or producer references
- Intake and batch records
- Processing-lot records
- Weight and quantity information
- Transfer and custody records
- Quality or process observations
- Supporting documents
- Export-preparation information
- Traceability and lineage relationships
Some operational records may contain names, identifiers, contact information or other information relating to individuals.
The organization that provides this information is responsible for ensuring that it has an appropriate basis and authority to collect and use it.
Information Collected Automatically
When you use the Services, we or our service providers may automatically collect limited technical information, such as:
- Internet Protocol address
- Browser and device type
- Operating system
- Date and time of access
- Pages or functions visited
- Referring page
- Application logs
- Error and diagnostic information
- Security and authentication events
- Session identifiers
We use this information to operate, secure, troubleshoot and improve the Services.
2. How We Use Information
We may use personal information to:
- Provide and operate the Services
- Create and administer user accounts
- Authenticate users and maintain sessions
- Configure organizations, facilities, roles and permissions
- Respond to inquiries and demonstration requests
- Provide onboarding and customer support
- Send account invitations, password-reset messages and service communications
- Process and display information submitted by authorized users
- Maintain traceability and operational records
- Diagnose technical problems
- Protect the Services against unauthorized access, misuse, fraud and security threats
- Improve the usability, reliability and functionality of the Services
- Comply with legal obligations
- Enforce our agreements and policies
- Establish, exercise or defend legal claims
- Communicate about material changes to the Services or our policies
We will not use customer operational data to advertise third-party products.
We do not sell personal information for monetary consideration.
3. Organizational Customers and Authorized Users
When an organization provides access to Mizanta for its personnel, contractors or partners, that organization may determine:
- Which users receive accounts
- What roles and facility permissions they receive
- What operational information is entered
- Which records users may view or change
- Which information may be shared externally
In these circumstances, Mizanta may process personal information on behalf of the organization.
Questions concerning an organization's use of personal information should first be directed to that organization. We may assist the organization in responding to an appropriate request.
4. How We Disclose Information
We may disclose information in the following circumstances.
Service Providers
We may use third-party providers to support activities such as:
- Website and application hosting
- Database hosting
- Email delivery
- Authentication
- Security and monitoring
- File and document storage
- Error reporting
- Customer support
- Infrastructure maintenance
These providers may process information only as necessary to provide their services to us, subject to their agreements and applicable law.
Your Organization and Authorized Users
Information entered into an organizational account may be visible to users authorized by that organization according to their roles and facility permissions.
Information You or Your Organization Chooses to Share
An organization may choose to share selected traceability or buyer-facing information with external parties.
Mizanta does not determine whether an organization should make a particular operational record public. The organization is responsible for reviewing information before sharing it.
Legal and Safety Reasons
We may disclose information when we reasonably believe disclosure is necessary to:
- Comply with applicable law, regulation, legal process or governmental request
- Protect the rights, safety or property of Mizanta, our users or others
- Investigate fraud, misuse or security incidents
- Enforce applicable agreements
- Establish, exercise or defend legal claims
Business Transactions
If Mizanta is involved in a merger, acquisition, financing, reorganization, sale of assets or similar transaction, information may be disclosed as part of evaluating or completing that transaction, subject to appropriate safeguards.
5. Cookies and Similar Technologies
Mizanta may use cookies, local storage and similar technologies to:
- Maintain authenticated sessions
- Remember necessary settings
- Support security functions
- Prevent misuse
- Maintain application functionality
- Understand and diagnose technical performance
Some cookies may be strictly necessary for the website or application to work.
If we introduce nonessential analytics, advertising or behavioral-tracking technologies, we will update this Privacy Policy and provide any notice or consent mechanism required by applicable law.
You can control certain cookie settings through your browser. Blocking essential cookies may prevent parts of the Services from working correctly.
6. Legal Bases for Processing
Where applicable law requires us to identify a legal basis, we process personal information based on one or more of the following:
- Performance of a contract or steps requested before entering a contract
- Our legitimate interests in operating, securing and improving the Services
- Compliance with legal obligations
- Your consent, where consent is required
- Protection of legal rights and prevention of misuse
Where we rely on legitimate interests, we consider whether those interests are overridden by the rights and interests of the affected individual.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Maintain active accounts
- Provide contracted or requested Services
- Preserve operational and traceability records requested by customers
- Meet legal, tax, accounting or regulatory obligations
- Resolve disputes
- Enforce agreements
- Protect security and prevent abuse
Retention periods may differ depending on the type of information, the customer's instructions and applicable legal requirements.
When information is no longer reasonably needed, we may delete, anonymize or securely isolate it, subject to backup and legal-retention requirements.
8. Data Security
We use reasonable administrative, technical and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration or disclosure.
These measures may include access controls, authentication, role-based permissions, facility-specific permissions, server-side authorization and restricted administrative access.
No system, transmission method or storage environment is completely secure. We therefore cannot guarantee absolute security.
Users are responsible for protecting their credentials, selecting secure passwords and notifying us promptly if they suspect unauthorized access.
9. International Processing
Mizanta is based in Texas, USA, and the Services may be supported by providers operating in the United States or other countries.
As a result, personal information may be processed in a country with data-protection laws different from those in your location.
Where required, we will use appropriate measures for international transfers of personal information.
10. Your Privacy Rights
Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Request a portable copy of certain information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Appeal a decision concerning a privacy request
- Opt out of certain targeted advertising, sales or profiling activities if Mizanta engages in such activities
- Submit a complaint to an appropriate data-protection authority
These rights are not absolute and may be subject to legal exceptions.
To exercise a privacy right, contact privacy@getmizanta.com or support@getmizanta.com. We may need to verify your identity and authority before completing a request.
If your information is controlled by an organization using Mizanta, we may direct your request to that organization or coordinate with it.
We will not discriminate against you for exercising an applicable privacy right.
11. Children’s Privacy
The Services are intended for business and professional users. They are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the public website.
If you believe a child has provided personal information to us without appropriate authorization, contact us so that we can review the situation.
12. Third-Party Links and Services
The Services may contain links to third-party websites, messaging services or resources.
Mizanta does not control the privacy or security practices of those third parties. Their handling of information is governed by their own policies.
13. Changes to This Privacy Policy
We may update this Privacy Policy as the Services, our practices or legal requirements change.
When we make changes, we will revise the "Last updated" date. If a change is material, we may provide additional notice through the website, application or email where appropriate.
Changes will apply prospectively from the stated effective date unless applicable law requires otherwise.
14. Contact Us
Questions, concerns and privacy requests may be submitted through the Contact Us form or sent to:
Privacy inquiries: privacy@getmizanta.com
Customer support: support@getmizanta.com
General inquiries: hello@getmizanta.com
Location: Texas, USA